Delivery Policy
1. Shipping Rates and Times
• Delivery Times: Domestic orders typically arrive within 2-3 business days. Please allow time for order processing and packaging which sometimes may delay your order dispatch. All orders will be delivered in their original packaging, ensure products are not damaged. Report any damage on items delivered with 24Hrs of receiving your order.
2. Order Processing
• Orders are processed Monday-Friday and typically take 1-2 business days to dispatch.
• You will receive a shipping confirmation email with tracking details once your order ships.
3. Tracking Orders
• Once shipped, you can track your order through our Whatsapp number; +27 68 555 5145.
4. Delays and Issues
• We are not responsible for delays due to customs or unexpected shipping interruptions. If your order is delayed, contact us directly on our website contact form or Whatsapp Number, and we will assist you in tracking the issue.
Returns Policy
1. Eligibility for Returns
• Items can be returned within 7 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
• Certain items (e.g., sale items, custom orders) may not be eligible for returns. Please refer to specific product pages for details.
2. Return Process
• Contact our customer support to initiate a return, and we will provide you with return instructions.
• Please include your order number and reason for the return in your initial contact.
3. Refunds
• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• Approved refunds are processed within 5 days and will automatically be applied to your original payment method.
4. Return Shipping Costs
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, damaged item).
5. Exchanges
• If you need to exchange an item, please follow the return process and place a new order for the replacement item.
6. Non-Returnable Items
• Gift cards, downloadable software, and perishable goods cannot be returned.
